Till, online store, grooming and boarding on one record
Multi-Branch Pet Retail
One platform for a pet retailer with several branches, where the till, the online store, the customer app and grooming and boarding stays all share the same records.
- Sector
- Pet retail
- Status
- Live demo
- Client
- Confidential. We describe the system, never the business it runs.
How work moves through it
- 01Till or online
- 02Customer & pet record
- 03Stock
- 04Grooming & boarding
- 05Back office
The Challenge
The shop tills and the web store were separate products that did not know about each other. A customer who bought online was a stranger at the counter, stock was counted twice, and grooming and boarding were booked somewhere else again.
The Solution
The platform is built around the pet rather than the sale. The till, the online store, the customer app and grooming and boarding stays all read and write the same records, so every branch sees the same customer, the same pet and the same stock. The back office runs all branches from one place, and marketplace channels connect to the same catalogue.
What It Does
- Customer and pet records at the centre
- Branch tills
- Online store
- Customer app
- Grooming and boarding bookings
- One back office for every branch
- Marketplace channels
Next step
Start a similar project →Tell us what is costing you hours. We will come back with what it takes to build, what it takes to run, and whether we are the right people for it.